This policy applies to one-on-one calls (such as the Clarity Call and Investment Call) booked and paid for on drajayreddyzane.com.
Rescheduling
You can reschedule a booked call once, free of charge, by replying to your booking confirmation email at least 24 hours before the scheduled time.
Cancellations by you
- 24 hours or more before the call: full refund.
- Less than 24 hours before the call, or if you don’t join: no refund, but we will try to offer a new time where possible.
Cancellations by us
If we need to cancel or cannot hold the call at the booked time, you can choose a new time or receive a full refund.
Failed or duplicate payments
If money was deducted but your booking was not confirmed, or you were charged twice, the amount is refunded in full automatically or on request.
How refunds are paid
Refunds are made to the original payment method through our payment partner (Razorpay or Cashfree) within 5–7 working days of approval. Your bank may take a few additional days to show the credit.
How to request
Write to drajayreddyzane@gmail.com or use the contact page with your name, booking date and payment reference.